Return and Refund policy
Return and Refund Policy
At SheSafe, our mission is to help you feel safer and more confident wherever you go. We stand behind every product we sell and offer a clear, fair resolution process for anyone who isn't satisfied.
By completing a purchase, you agree to the terms of this policy.
Cancellation Policy
Orders can be cancelled or modified within 24 hours of being placed. After this period, your order moves into our fulfillment queue and changes can no longer be made.
For cancellations made within the 24-hour window, refunds are processed within 7 business days to the original payment method.
Our 30-Day Confidence Period
SheSafe is designed to be carried, used, and trusted over time. Most customers tell us it takes a few weeks of daily carry before the product becomes second nature — clipped to a bag, tucked in a pocket, tested once or twice so the sound stops being a surprise.
For that reason, refund and return requests are reviewed once your order is 30 days past the purchase date.
Requests submitted before day 30 cannot be processed and are closed at the time of receipt. If your order has not yet reached the 30-day mark, you're welcome to submit a new request once it does.
How to Submit a Request
Email hello@tryshesafe.com with:
- Your order number
- The name and email used at checkout
- A short note on your reason for the request
Your Two Resolution Options
Once your request is received and your order is 30 days or older, you'll be offered a choice. Both are available to every customer — you decide which suits you.
Option A — Return for a Full Refund
Return your item to our fulfillment warehouse for a 100% refund of the product price.
- We'll provide the return address by email once you select this option.
- Return shipping is arranged and paid for by the customer. Our fulfillment warehouse is located overseas, and international shipping rates will apply.
- We strongly recommend a tracked service. We can't issue a refund on a parcel that doesn't arrive, and we're not responsible for items lost or damaged in return transit.
- Once your return is received and inspected, your full refund is issued within 10 business days to the original payment method.
- Original shipping charges, where applicable, are non-refundable.
Option B — Keep Your Item, Take a 50% Refund
Prefer not to deal with international shipping? Keep the product and receive a 50% refund of the product price.
- Nothing to pack, nothing to post, nothing to pay.
- No return required — the item is yours to keep, pass on to a friend or family member, or set aside as a spare.
- Refunds are issued within 7 business days of you confirming this option.
We'd Genuinely Like to Hear Why
If something about SheSafe or the experience of buying from us fell short, we want to know. Not as a condition of your refund — your refund is processed either way — but because it's how the product and the brand get better.
Tell us what didn't work. The sound, the clip, the size, the delivery time, the packaging, the way we communicated, anything. Send it to hello@tryshesafe.com and it reaches the team directly.
Every piece of feedback is read. A fair amount of it has changed what we make.
Damaged or Defective Items
Items that arrive damaged or defective are handled separately and are not subject to the 30-day period.
Contact us within 72 hours of delivery at hello@tryshesafe.com with your order number and clear photos of the item and its packaging. Eligible claims are resolved with a free replacement or a full refund — your choice — and no return shipping is required.
Damage caused by misuse, accidental drops, water exposure beyond the product's rating, or ordinary wear is not covered.
Packaging
Our packaging is designed to be minimal and protective rather than decorative. Variations in outer box, sleeve, or insert style are normal and are not grounds for a refund or replacement claim. Refunds and replacements are assessed on the condition and function of the product itself.
Shipping and Delivery
Delivery estimates are estimates, not guarantees. Carrier delays, customs processing, weather, and seasonal volume can extend transit times, and delays alone do not qualify an order for a refund outside the terms above.
Tracking information is provided so you can monitor your shipment. Once a parcel is marked delivered by the carrier, responsibility passes to the customer. We are not liable for parcels stolen or lost after confirmed delivery.
Incorrect Shipping Address
Please double-check your shipping address at checkout. If you notice an error, contact us within 24 hours of placing your order and we'll correct it at no charge.
Orders shipped to an address entered incorrectly by the customer, or returned to us as undeliverable for that reason, can be reshipped at the customer's expense.
Circumstances Outside Our Control
Refunds and replacements are not issued for delays or losses caused by events beyond our reasonable control, including customs seizures, carrier disruption, natural events, or regional service suspensions.
SheSafe products are personal safety devices. They are a deterrent aid and are not a substitute for emergency services, personal security arrangements, or professional safety measures. Nothing in this policy creates a guarantee of personal safety or a specific outcome in any situation.
Chargebacks
We ask that you contact us before filing a dispute with your bank or card issuer. Nearly every issue can be resolved directly and faster by email, and both resolution options above are available to you without needing to involve a third party.
Chargebacks filed without prior contact are contested with full order documentation, including checkout records, delivery confirmation, and this policy as accepted at purchase.
Policy Changes
SheSafe reserves the right to update this policy at any time. The version published at the time of your purchase governs your order.
Questions before you buy are always welcome. Reach us at hello@tryshesafe.com — we're happy to help.